Shipping Policy

Our shipping timeframe typically ranges from ten to twenty business days, but the exact duration may vary depending on various factors. Business days are considered weekdays, excluding Sundays, public holidays, and any instances of severe weather disruptions, such as tropical storms or alerts that could affect transportation networks. During peak shopping periods, such as special promotions, holiday seasons, or major sales events, shipping times may extend due to increased order volumes. While we strive to ship all orders promptly, we do not offer specific delivery dates or guaranteed delivery appointments. Once an order is placed and confirmed, the shipping address cannot be changed, so customers are encouraged to double-check the accuracy of their details before finalizing the purchase.

Several factors can influence when your package arrives. For example, adverse weather conditions can slow down delivery services, and large-scale sales events can lead to temporary delays in processing and shipping. Incorrect or incomplete shipping details may also contribute to delivery issues, resulting in delayed or unsuccessful attempts to reach you. In cases where an item is unavailable after purchase, our support team will contact you directly to discuss options, such as modifying your order, arranging a substitute item, or issuing a refund if necessary.

We offer free shipping on all orders with no additional delivery fees. However, if the courier attempts to deliver your package twice unsuccessfully, the order will be automatically canceled for security and efficiency reasons. In these instances, any payments already processed will be refunded to the original payment method. Customers can track their shipments at any time via the tracking feature on our website, which provides real-time updates about the status of the package.

Occasionally, an order may not be shipped as expected due to various reasons, such as items being out of stock, delivery limitations in certain areas, or undeliverable addresses (such as PO boxes). Issues with payment during checkout can also prevent an order from being processed. If an order cannot be shipped for any of these reasons, our customer service team will notify you promptly and offer possible solutions, including issuing a refund, providing alternatives, or arranging for a new order depending on availability.

If the item you receive does not match what you ordered, we encourage you to contact us right away. We will guide you through the return process and assist with issuing a refund or replacement. If the incorrect product is delivered—such as a wrong size, color, or model—you can return it by following our return guidelines and place a new order for the correct item. If a package is delayed beyond the estimated delivery timeframe, we recommend checking the order details to confirm the expected date. If the package seems to be stuck in transit or hasn’t been updated, please contact our customer service team at zipstringofficial@outlook.com. We will help you track the shipment, liaise with the carrier, or arrange a replacement or refund as needed.

Our goal is to provide a seamless, reliable, and transparent delivery experience from the moment the order is placed to the point it arrives at your doorstep. Ensuring the accuracy of your shipping information and responding promptly to any communication from our support or shipping teams will help minimize delays. We are committed to making the shipping process as clear and efficient as possible for every customer.