Return Policy

At ZipString, we are committed to ensuring our customers are completely satisfied with their purchases. If you receive a product that doesn’t meet your expectations, you can return it within 30 days of delivery. In order for the return to be accepted, the item must be in its original, unused condition. This means there should be no signs of wear or damage, and all tags, labels, packaging, and accessories should be intact. Additionally, the product must be returned in its original packaging, and you will need to provide proof of purchase, such as a receipt or order confirmation, to help us verify your return.

To begin the return process, please contact our customer service team at zipstringofficial@outlook.com. Once your return request has been reviewed and approved, we will send you a prepaid return label and detailed instructions on how to send the item back. It is important to wait for this authorization before shipping anything back, as returns without prior approval may not be processed. If you have any questions or need assistance with the return process, our support team is ready to assist you.

We recommend inspecting your order as soon as it arrives. If you notice that the product is damaged, defective, or not as described, please reach out to us immediately. The sooner we are notified, the quicker we can resolve the issue, whether that means sending you a replacement or issuing a refund. Prompt communication helps ensure we can fully investigate the situation and take the appropriate action.

While most items are eligible for return, there are certain products that may be non-returnable depending on their type or condition. If you are unsure whether an item can be returned, please contact us before attempting to send it back. If you wish to exchange an item for a different model or size, we recommend completing a return for a refund and then placing a new order for the preferred item.

Customers in the European Union benefit from additional rights. EU orders are subject to a 14-day cooling-off period, during which you can cancel or return your order for any reason. The item must remain unused, unworn, and in its original condition, with tags and packaging intact, and a proof of purchase must be included. To exercise this right, simply contact our customer service team to initiate the return process.

Once we receive the returned item, it will be inspected to confirm that it meets the necessary conditions for a refund. If the return is approved, the refund will be processed and issued to the original payment method. Most refunds are processed within ten business days, but please note that it may take additional time for the funds to appear in your account depending on your bank or payment provider. If you have not received your refund within 15 business days of approval, please contact us so we can help resolve any delays.

Our goal is to make the return process as easy and stress-free as possible. Whether you are returning an item due to a change of mind or because it arrived damaged or incorrect, our team is dedicated to providing clear instructions and fast support. A smooth return experience is essential to maintaining the level of service that our customers expect and deserve.